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Under the provisions of World Trade Organization’s (WTO) Trade Facilitation Agreement (TFA), Article 1.3 it is required to establish an Enquiry Point to answer the reasonable enquiries of government, traders and other interested parties on matters covered by the WTO – TFA. It is mentioned that the information pertaining to the paragraph 1.1 of the WTO – TFA, should made available to the government officials, traders and other interested parties in a non – discriminatory and easily accessible manner.

Sri Lanka Customs take the initiative to establish the Enquiry Point along with a Small & Medium Scale Entrepreneur Information Centre to empower the Entrepreneurs’ knowledge & awareness focusing the export procedures and how they can reach the international market.

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